返金ポリシー

Cancellation, Returns, Replacement, Refunds

 

1.    Cancellation by the Company Convenience

In some cases, the Company may cancel a Purchaser’s order depending on the product stock or status of shipping by the shipping company. In addition, if there has been a prohibited act or other inappropriate act by the Purchaser in relation to use of the Service, the Company may cancel the Purchaser’s order, and the Company has the right to rescind, terminate, or take other appropriate measures with regard to the sale and purchase agreement with the Purchaser.

2.    Cancellation by the Purchaser Convenience

In principle, cancellation of orders by the Purchaser is not possible; provided, however, that if there are special circumstances, orders that have not yet been shipped may be cancelled as an exception. In principle, orders may not be cancelled after they have been shipped, but if the following paragraph applies, products may be returned with the Purchaser paying the shipping fee. In the case of cancellation by the Purchaser, the shipping fee required for the purchase will not be refunded.

3.    Returns

Returns by the Purchaser will only be allowed if a request is made to the Company within 14 days starting from the day following the date that the product is delivered. The Purchaser shall pay the shipping fee for returns. Requests for returns may only be made for products that are unused and unopened, in the same condition as when they were shipped, with the original packaging preserved.

4.    Replacement

Replacement will only be allowed if a product is delivered damaged or it is discovered that the product is defective or the wrong product has been delivered within 14 days starting from the day following the date that the product is delivered. The product will not be deemed to be a defective product or damaged product solely due to the presence of ordinary wear or damage arising in the course of manufacturing or transportation. Customers who wish to replace a product should send a photo of the defective or damaged parts of the product to the prescribed contact information. Replacement procedures will be commenced once it has been confirmed that it is eligible for replacement; provided, however, that if a replacement product cannot be arranged despite the company making reasonable efforts to arrange a replacement product, the Company may refund the product purchase price in lieu of replacement. The Company will pay the shipping fee, consumption tax, and Duties, etc. with respect to returns and re-shipping for replacement.

5.    Refunds

In principle, refunds will use the same payment method as at the time of purchase, after confirming the condition of the product to be returned or replaced. Please be aware that a prescribed period of time is required for the processing of refunds; provided, however, that refunds are not possible if the product for return or replacement is not received by the Company.