返金ポリシー
Cancellation, Returns, Replacement, Refunds
1. Cancellation by the Company Convenience
In some cases, the Company may cancel a Purchaser’s order depending on the product stock or status of shipping by the shipping company. In addition, if there has been a prohibited act or other inappropriate act by the Purchaser in relation to use of the Service, the Company may cancel the Purchaser’s order, and the Company has the right to rescind, terminate, or take other appropriate measures with regard to the sale and purchase agreement with the Purchaser.
2. Cancellation by the Purchaser Convenience
2.1 General Rule
In principle, cancellation of orders for the Purchaser's convenience (including order errors, misunderstanding of specifications, etc.) is not accepted. However, only when the Company determines that special circumstances exist, an exception may be made to accept a cancellation.
2.2 Cancellation Prior to Shipment
If the Company exceptionally approves a cancellation before shipment, the refund shall be processed in accordance with Section 2.4.
2.3 Cancellation After Shipment (Refusal of Delivery)
If a cancellation is exceptionally approved for an order that has already been shipped, the Purchaser shall refuse delivery of the product at the time of delivery.
・Cancellations will not be accepted if the product is received, or if the product is returned individually without the prior instructions of the Company.
・Return shipping fees, customs duties, and any other actual expenses incurred due to the refusal of delivery shall be borne by the Purchaser.
2.4 Refund Methods
When a cancellation is exceptionally accepted, the Purchaser may select one of the following refund methods:
(1) Full Refund via Store Credit
The total payment amount (100%) will be refunded in the form of store credit usable for future purchases on this Site.
(2) Refund to Original Payment Method (Deduction of Actual Expenses)
The refund will be issued to the payment method used at the time of purchase. In this case, the refund amount shall be the total payment minus an amount equivalent to payment processing fees, shipping and return shipping fees, customs duties, and any other actual expenses incurred in connection with the cancellation.
This section shall not apply to the exercise of the statutory right of withdrawal under applicable laws.
3. Returns
3.1 Acceptance Conditions
In principle, returns for the Purchaser's convenience after receipt of the product are not allowed. However, returns may be exceptionally accepted only if all of the following conditions are met and approved by the Company:
・A request is submitted to the Company within 14 days starting from the day following the date of delivery.
・The product is unused, unopened, in the same condition as when delivered, and the original packaging is fully preserved.
3.2 Allocation of Expenses
All actual expenses required for returns, including return shipping fees, packaging costs, and customs duties, shall be borne entirely by the Purchaser. If the Purchaser returns the product with shipping charges billed to the Company (e.g., cash on delivery / freight collect), the Company shall deduct the actual return shipping fees and related expenses incurred from the refundable amount.
3.3 Refund Processing
After confirming the condition of the returned product, the Company shall process the refund in accordance with Section 2.4 (full refund via store credit or refund to original payment method after deduction of actual expenses).
This section shall not apply to the exercise of the statutory right of withdrawal under applicable laws.
For U.S. Purchasers only, a cancellation fee of 20% of the sale price will be charged. This cancellation fee includes round-trip shipping costs for returns and any customs duties or clearance fees paid by the Company or its shipping carrier on your behalf. If there is a remaining balance, it will be refunded after the Company confirms receipt of the returned product.
4. Replacement
Replacement will only be allowed if a product is delivered damaged or it is discovered that the product is defective or the wrong product has been delivered within 14 days starting from the day following the date that the product is delivered. The product will not be deemed to be a defective product or damaged product solely due to the presence of ordinary wear or damage arising in the course of manufacturing or transportation. Customers who wish to replace a product should send a photo of the defective or damaged parts of the product to the prescribed contact information. Replacement procedures will be commenced once it has been confirmed that it is eligible for replacement; provided, however, that if a replacement product cannot be arranged despite the company making reasonable efforts to arrange a replacement product, the Company may refund the product purchase price in lieu of replacement. The Company will pay the shipping fee, consumption tax, and Duties, etc. with respect to returns and re-shipping for replacement.
5. Refunds
In principle, refunds will use the same payment method as at the time of purchase, after confirming the condition of the product to be returned or replaced. Please be aware that a prescribed period of time is required for the processing of refunds; provided, however, that refunds are not possible if the product for return or replacement is not received by the Company.